We all make mistakes in business - the fewer the
better but life and business have this as a common denominator. The question is
not if you’re going to make a mistake, the question is how you recover from one
when you do. Here are some strategies to help:
Firstly, identify what steps can be taken to remedy
the mistake both immediately and then medium and longer term. A bad decision is no reason to become indecisive,
but rather an opportunity to learn from the mistake and grow stronger from it.
When you have identified what can remedied, share both the mistake and what can
be remedied with your team, so they are empowered and not afraid to make
mistakes themselves from time to time.
Armed with the best remedies you can muster, reach
out and apologise to anyone affected by your mistake. This may include your staff,
your colleagues and your customers but this process will be the best thing you
can do to restore any relationships damaged by the error.
Whatever the mistake, you can become a better business
owner with this knowledge. Don’t ever become despondent or distracted. Learn
from it and you can get better at anything but you will not get better
if 1) you don’t want to and 2) you aren’t willing to feel the discomfort of
doing things differently.
If you’re tired of learning from your mistakes and
would prefer to learn from training and education, find a business mentor or
coach and come under their instruction to point you in the right direction.
Ideally find someone from the building industry with heaps of experience under
their belt and then ask them to teach you and hold you accountable to the