Business managers have a huge effect on how employees spend their time. One
comment in a meeting or quick email can drastically sway a schedule, and even
ruin a weekend. But when leaders are deliberate and thoughtful with their
choices, they can create opportunities and time for their teams to do valuable
work. To master the art of making intentional choices, leaders should focus on
three things: the work environment they create,
the expectations they have, and the examples they set through their
choices and actions.
1. Treat new tools as debt. Before you add a new product, process, or platform to your company, ask
yourself if it’s worth it. There will always be new technologies and processes
you can adopt — an app promising better communication, a service promising
smarter collaboration. But these products don’t always deliver. And when you’re
overeager about trying shiny new things, it can hurt your team more than it
helps them. People may become bogged down incorporating a new tool into their
workflow, or scattered while attempting to learn a new process. Of course these
things can be useful if the timing is right and the strategy is solid, but they
also come at a cost.
2. Block as a team. Blocking your calendar is a simple and defensible way to make time for
the work that matters. You can supercharge this tactic by agreeing to block
your calendar as a team. When everyone in a group or department has the same
“do not schedule” blocks on their calendar, it’s much easier to spend that time
focused on work.
3. Make your workplace a place for
work. Ironically, most
offices are not great for getting work done, and open floor plans deserve most of the
blame. Moving walls may not be realistic, but you can change the
default behaviour of your team by instituting Library Rules. Jason
Fried, co-founder and president of 37signals and co-author of Rework, has a
brilliant suggestion: Swap one default (you can talk to anyone anytime)
with a different default, one that everybody already knows (act like you’re
in a library).
4. Keep it small. Large teams have more overhead than small ones. Complicated projects
have more unknowns than simple ones. Long timelines encourage people to take on
unnecessary work. This probably seems obvious, but my experience is that most
leaders make things bigger than they need to be. Keep teams, projects, and
timelines as small as possible.
5. Reward the right behaviors. The 21st Century workplace is full of rewards for long hours and fast
responses: compliments, promotions, and cultural badges of honor. If you want
to get better, more valuable work from your team, think about which behaviors
you reward — even if those rewards are small and unconscious.
6. Have a contact contract. We have so many ways to keep in touch at work — writing emails, sending
chats, scheduling meetings, hopping on calls. Which form of communication is
the most appropriate, and when? You can help your team decide by having an open
discussion about everyone’s preferences and then making guidelines that work
for the majority. Think about timeliness, thoughtfulness, interruption, and
synchronicity. The decisions you come to don’t have to be a literal contract,
but they should create an understanding about when and how to communicate.
7. Don’t ask for updates. Nothing triggers anxiety like an email from the boss late in the day:
“Hey, can you send me a quick update on Project Alpha?” This kind of message
appears urgent — even if it’s not — and it will likely take time for your
employee to respond. They may have to run numbers or ask collaborators for
updates. A better way to keep tabs on projects is to ask your team for
summaries. Explain to them that summaries come at the end of a project, or mark
a milestone, and include: the results, the lessons learned, and what needs to
8. Be mindful of what you say,
because everyone’s listening. When
leaders make careless comments or suggestions, they can unintentionally change
the workflow of their teams. It takes great restraint as the leader not to keep
lobbing ideas at everyone else. Every such idea is a pebble that’s going to
cause ripples when it hits the surface. Throw enough pebbles in the pond and
the overall picture becomes as clear as mud. Leaders need to recognize the
weight their words carry, and practice speaking with thoughtful intention.
9. Don’t expect consensus. Getting
everyone to agree before moving forward with a decision can waste time if
consensus is not realistic. In fact, a little conflict often inspires learning and innovation, especially
on diverse, thoughtful teams. The key, then, is to collect
input from everyone, consider your options, and then make a decision based on
what you think is best given the information you have. Be transparent with your
team about how you made the decision — what you considered, and why — and set
time aside to answer questions. People should walk away with a clear
understanding of your choice and how it affects their work. This will save you
time later on.
10. Turn off the phone. Your decisions about how you spend your time sets the example for your
employees. As a leader, you might want them to know you’re available when
they need you — but if being logged in and responsive at all times becomes your
default, it might become theirs too. Projecting this kind of presence sends the
message that it’s okay for people to interrupt you whenever you’re needed, or
worse, that the company values the appearance of availability over the time and
focus needed to do great work. The solution is to create boundaries. Be
straightforward about your time, when you need to focus, and when you are free.
A good option is to create “office hours” — periods when anyone can drop in or
schedule time with you . These meetings will allow you to give people your
undivided attention when you’re available to do so.
11. Be thoughtful, not reactive. When leading new initiatives, take the time to thoughtfully write your
ideas down and consider them. Try not to “think out loud” in meetings. Even if
you are brainstorming with others, avoid making a decision on the spot. Give
yourself the mental space you need to feel confident that the decision you make
is the best path forward. This will save time down the road, and help your team
avoid unnecessary road blocks or last minute changes. Ask: How can I make this
— product, service, or company — better right now? What are the first steps?
12. Take real breaks. Leave work early. Take a weekend getaway. Go on a long holiday. And when
you do, tell your team you’ll be out of the office and offline. Delegate people
to make decisions while you’re out, or defer those decisions until you come
back. Real breaks can make you a better leader, a happier person, and set the
standard that people need, and deserve, time off.
If you’ve ever wished for better
work, greater job satisfaction, or less stress for your team, you have the
power to make those changes by rethinking the decisions you make about time.
New behaviours have a funny way of becoming habits. What sounds crazy and new
right now will seem normal and inevitable in a couple of years. Take these
ideas as experiments you can run with, and start testing them tomorrow.
HBR Jan 2019 Zeratsky